Pricing

Free during the private beta.

TraceX is in private beta with early engineering teams. Beta workspaces use it at no cost while we build it with them.

Private beta

Everything TraceX does, for your team, at no cost.

Free while TraceX is in beta

• 50 investigations a month
• 500 chat messages a month
• Up to 5 seats
• Every integration and the TraceX CLI
• Claude and Gemini models

Larger teams

More seats, your own model account, or your own controls.

Let's talk for bigger teams and stricter requirements

• Higher limits and more seats
• Bring your own Anthropic or Gemini account
• Private tenancy or self-hosted
• SSO, data residency and retention controls

Questions

About the beta.

Is TraceX really free during the beta?
Yes. Private beta workspaces get 50 investigations and 500 chat messages a month at no cost while TraceX is in beta.

What happens when the beta ends?
We'll tell beta teams about plans well before the beta ends. Nothing is charged without your agreement.

What counts as an investigation?
One issue worked end to end: from the email, message or question to the root cause, with its evidence and fix.

Are there limits on AI usage?
Beta workspaces include an AI allowance over a rolling window. TraceX counts only the input and the output you see, never the model's thinking. You can also bring your own model account and use your provider's limits instead.

Can we self-host?
For larger teams we can run TraceX in private tenancy or self-hosted, with data residency and retention controls.